Last week between running my kids between practices, we ate at a restaurant in Olathe. As usual during meals we discussed what was going on for the week and what the kids are doing. This lunch started out as usual but ended with a heavy discussion.
What was the heavy discussion about?
In the booth next to us a manager/trainer was having lunch with two newer employees and he was discussing how to do an estimate. The manager/trainer was explaining to the employees how to use the companies figures in figuring estimates. That seemed great until the manager/trainer was instructing the employees how to discuss the estimate to the clients.
In the discussions the manager/trainer said, " When the estimate comes out to $500, don't tell the client $500. Even though we know the job will come in at $500, Tell the client that the estimate for the job will come in between $200-$500 depending on parts and time."
In my family discussion, my younger son said "That is wrong dad."
My older son applied the analogy to real estate. Some real estate agents will give false information to a home seller when competing with other real estate agents just to get the listing.
I discussed this with my wife this morning on our daily walk. Her first words out of her mouth were that is totally unethical. I would rather get the worse case scenario up front. She went on to say that she would refer a business who came in under their estimate, but would probably not refer a business who came in over their estimate.
Is how the manager/trainer training his employees ethical? Would you refer a business who did business this way?
RE/MAX sells more homes than any other real estate company.
For a reason...should we talk?
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